O'Reilly Auto Parts

They don't answer the phone or if they do they just put you on hold and never come back on the phone

Adrain thank you for going the extra mile! I appreciate your hard work and willingness to not give up. You provided exceptional customer service and deserve a much higher than five star rating.

Typically the staff isn't great or helpful seem to be annoyed that there are customers. However this latest visit I was pleasantly surprised and was helped quickly and politely with my purchase. Though the push on filters sales was kind of overdone I did appreciate knowing about the deals.

My car needed 3 different bulbs and they had them all. Customer service was exceptional! The guy came out to my car to run a free diagnostic scan and after doing so, he offered to change two of the three bulbs that were burnt out(they were the most important)! He did so in a matter of a few minutes and was so kind and caring. It was my first time at this place and I'll definitely be going back for future business.

Went in today. Asked for help & the the young man that helped was completely RUDE!!! After I told him what I needed he proceeds to tell me that I am wrong. So I pulled out the picture of he Manuel & he rolls his eyes & go gets the filter I need, slams it down on the counter & tells me the total. I wasn’t even done ordering everything I needed. So I just turned around and walked out. Drove down the street to Auto Zone where the people where a lot more pleasant.