O'Reilly Auto Parts

When any competitor doesn't have the part I need I know I can count on O'Reilly to have it. I might have to drive a little farther but the time is worth getting it right the first time.

I went into this store today to inquire about oil treatments. The gentleman behind the counter didn't even stand up, and when I explained what was going on, he responded, " If you are having that issue, you should take it to a mechanic, and it will cost thousands of dollars." I then left and went to Auto Zone next door, and the gentleman was unbelievably helpful and understanding, made recommendations on how to fix before taking it to a mechanic. Customer service goes a long way, and I will never be going back to this store!! I would give zero stars if possible.

Never had an issue with this store before until now. I asked about battery testing and the guy behind the counter said they have to remove the battery to test it. Since when? They test it without removing it just fine at other places. So what about replacing it for me if I purchase? Again, maybe and only if it’s easy to get to. And this is all in spite of the fact that the website says there is free battery installation when a battery is purchased. Helping a customer do what the store advertised is apparently way too difficult. Off to another store where people are actually helpful. Maybe hire some people that don’t treat customers like they’re an inconvenience.

Great service and got the job done on my car. Was helped by Daniel.

Came here to get a battery replaced. I had one of the best customer experiences I have ever had. I usually go to AutoZone for my car issues, but came here this time. Adam went above and beyond to help not just myself out, but the customer in front of me. Without his help, it would have likely taken me double or triple the time to replace my battery, but he was patient, knowledgeable, and very helpful. I'll be coming here exclusively for my auto parts needs.