O'Reilly Auto Parts

Can’t even change a battery in a brand new HRV…it was “to hard” 🤡 had a family member do it in 5 mins!

The staff was incredibly helpful to me today. I had a hunch that I was being over quoted for work on my car at the dealership and I was right. O’Reilly got the job done and had me off and running within minutes, and the cost was minimal. I wish I got the name of the gentleman that helped me. He was a gem and such an asset to the company. Thank you so much!

Friendly, knowledgeable staff and the store is clean. Prices are competitive, but to high. What can you do, this is the world we live in. They only had 1 of 2 parts I needed in stock on site. But they could have ordered the other one for me if I wanted. Would definitely recommend using O'Reilly's auto parts.

Bad customer service Came in to get spark plugs and brought one with me to make life easy. Employee #1 on phone and only one in store, okay I can wait no big deal. No acknowledgment/greeting/finger up indicating hold on, not the end of the world, I’ve worked customer service most of my life but maybe he’s new to the role. After a min or so employee #2 comes out and ask if I’ve been helped and offers to help. I start to state I only need four spark plugs. It was at this time employee #1 saw my excitement of getting helped and directed #2 to go finish what he was doing out back because #1 would help me. A little frustrated that I now had to wait longer I assumed maybe he was the only one certified to look up spark plugs as computers can be very complicated especially when you have to sea

I stopped in, and the worker was very helpful, offering ideas and suggestions for the products I was looking at. Generally speaking, I prefer other auto parts stores, but I had a good experience here. Great customer service!