O'Reilly Auto Parts

Giving one star because I can't give 0. I had to go here 3 times today and each time I received horrendous customer service. From upselling me on rotors stating that the ones I found on the site wouldn't work, to not wanting to turn the front rotors I had that were clearly in spec to do so with. And to top it all off I was quoted $20 per rotor but when I came back I was charged $25 per rotor. When I asked Jay the one handling my sale, about it I was met with its just $5 why does it matter. Customer service like this is why businesses go under. I expect better of you O'Reilly's. And Jay you shouldn't work in customer service with an additude like you have

Great helping business, Nova #6 awaits your parts. How about an O'Reilly Sponsorship for the "Nova King" Lol

I needed Freon and I asked them to please help me with it. Show me how to do it. And the one guy kept telling the woman that was helping me. No, no, no, and I said, "Look, I'm traveling from Florida to Illinois." I said could you please help me and then he finally helped me. He then was a nice guy said I didn't . Said my lines just froze up because it was so hot. So I wasn't very pleased with this O'reilly's.But I would recommend an o'reilly's in illinois and florida.

Great experience. The staff are always so helpful and kind. He even helped me replace my air filters! Thanks!

Jeff checked my battery and said everything was good, even though my truck only starts by jump. Alternator test good. No one inside knew how i could co tact a supervisor or get his business card. Then talks trash oit loud with his co-worker, very professional place. Flat out deny warranty service based on their terrible test machine. Buy elsewhere