O'Reilly Auto Parts

We arrived needing a new battery about 20 minutes before close. They refused to install the battery becaise their system rated it as "difficultto replace", even though they advertise they will do so. After they tested the battery and confirmed it was bad, I started working frantically to removie the bad battery so we could replace it, because since we had to turn off the vehicle for them to test the battery, the vehicle would not start without a jump. While I was removing the battery that they should have been helping with, the salesman stood by reminding me constantly that they close soon and was counting down the.minutes. He wouldn't have waited but we were using a step stool that he needed back. What happened to customer service? Fortunately I was able to get the battery out and p

We were traveling from Ohio when our car broke down. The staff was EXTREMELY helpful, not just with parts, but they even got on the ground and helped fix it. One of the employees even went to Knoxville after his shift to get us a part that wasn't in stock. This is the best customer service I've ever had, from any type of store. Thank you!!!!!!!

Came from ohio on our first trip to tennesee car trouble happened and every worker in there made sure we were gonna get back on the road! One man named Danny even drove to Knoxville to get the part we needed ! Another worker even came out to help my son work on the car ! Great ppl for sure !!!! Some of the best ppl we have ever met

I walked into the store this morning, shortly after 8am. I found an empty counter and empty sales floor, but I could hear people talking. There was an older gentleman that came out from the offices, walked to the back of the store, then back to his office. There was NO way he didn't see me. PLUS there is a sound the door makes when someone enters. I stood there, waiting for him or someone to come greet me, but no one ever did. I simply needed my battery tested and a new key fob battery. I went to AutoZone and was immediately greeted and helped! Shame on O'Reilly's for terrible customer service!

Good auto parts store, Greg is awesome!