O'Reilly Auto Parts

The staff is helpful and knowledgeable. I really appreciate TJ the store manager. He went out of his way to help me identify the solution for my GMC Denali electrical problem. Just great customer service and my store for over a dozen years! Top rated business!

Holy moly, this guy named Jordan at the Crystal falls location was an absolute wealth of knowledge in helping me navigate code issue on my truck. He spent Apple amount of time with me and explained the complexities of my particular motor. This is customer service that is way beyond what I've ever experienced it any auto parts store. O'Reilly's, great hire when you brought this guy on board. Thanks Jordan!

very disappointed. went return a sensor that I opened. the guys that were there said I cannot returned because it was opened and plugged. had to go to cedar park location with a little more sense in the air and was bale to return the item. this store is around my house will avoid going forward.. As it is was not the best customer service .. prior times you go and ask for items e.i. filters, heat light.. and they just send you to look for item. the store in Jarrell its way better on customer service... O'Reilly you have lost a customer. oh yeah for the guy that was there and said "if you plug and try to return item that's how the store losses money" my answer to him is .. no this is how you loose money.. me taking by business somewhere else for life..

I had a very bad experience at this store because I placed an order for a part that they were supposed to pick up at 9 am. I went there at 7 pm and it still hadn't arrived. They never gave me an answer and they refunded my money.

Really appreciated the service here this week. I went to a competitor for a check engine light diagnostic a week or two ago, and they handed me the printout and I didn’t know what to do. It had primary and secondary codes, and that was the end of the transaction. The light turned off, then on again this week dominant to O’ Reilly’s instead. The man at the counter printed the diagnostic, then without any provocation from me, explained what the issue likely was based on experience, what to try first, the parts I’d need, and the tool I could borrow to get it done. He walked me to my vehicle and showed me exactly where the part was located and how it was attached so I could get a sense for myself what would be involved in doing the fix ourselves. Night and day difference in service.