O'Reilly Auto Parts

Came in for the first time. Middletown customer service was excellent. Myles was so helpful and patient. Than June offered to help me and put in my low beams and air filter. June was also so kind and professional.

After buying a part 3 months ago needed it warrantied when receiving the part I was told I would have to pay an additional 50 dollars cause the price of the part went up. In any business a warranty part should be apples for apples but when mentioning this to Jordan his attitude was disrespectful and dishonest so when ask to speak with the district manager June thought she would understand but pretty much did the same when telling her she would rather lose our business for 40 bucks her answer was pretty rude and yes. I would like an email from corporate office regarding this incident and talk to someone definitely not June the DM

Went to O'Reilly's in Middletown and was greeted by a very pleasant young man named Julian. He had a warm smile and a nice demeanor. We felt very happy being assisted by this young man.

Went to O’Reillys looking for a 2 inch receiver for the front of my 07 Ford Ranger, front 2 inch receiver for the front of the truck, they had it in stock, but the intended at the counter just kept walking away from me and when I asked him questions, he was just ignoring me, I left January 16, 2026

Brand new, so that “new store” smell is strong. Doesn’t offer much than any other store, besides a tool rental program, which is cool. Service of course is great since it is very new. However management was mostly standing around talking, but it is slow when I came in. Will update as time goes on. Found a rare thing right away, so that was a big plus. Average prices, decent sales. When exiting, go out past the Chipotle’s and to the light. The new driveway right on Washington Street will have you waiting for a while since traffic is a common problem on Washington.