O'Reilly Auto Parts

I was returning to my home town after being moved away for awhile. While driving in I realized I need yet another engine ignition coil. I call the same store in Mint Hill I had bought several parts before. When speaking to Nathaniel he asked if I had round or square coils? I couldn't remember and asked him if he could look up which I had previously purchased? He anxiously started to interrupt me once but caught himself and apologized immediately. He continued on and discovered the part I previously purchased, had it ready for me and all the while was polite and professional. Once I arrived at the store Nathaniel greeted me as if we had know each other before. But Nathaniel was new, I had never meet him or done business with him. In today's world it was just very pleasant to have this exper

Yolanda took great care of me on a busy Saturday afternoon!! I came in needing 3 specific fuses and she only had 1 in stock. Like I said there was a line over 6 people deep. She remained calm and treated me like I was the only one there. She ordered the additional 2 for me to pick up tomorrow. Great old school customer service that’s hard to find these days, thank you Yolanda!

The folks at this store are awesome to work with! Especially Nathaniel. Such a smart, kind and helpful young man with a lot of potential and knowledge. He prioritized redoing my rotors, knowing that I’m scrambling last minute to get my vehicle up and running without the money in the budget for new ones. Grateful for his support. Also thankful for Stephy who was very helpful in communicating over the phone. Great team!

I was in there once before like a month ago with my dad and we had a really bad time. The lady who helped us then was so rude. I don’t remember her name but she was short and had really long hair and she said she was one of the managers. My dad doesn’t speak very good English and she kept getting louder when he didn’t understand things instead of letting me help explain. He’s been working on cars for 30 years, his English just isn’t good. she made him feel stupid and he didn’t want to come back. But today a light came on in my car and it was the closest place. I talked to a different lady named Stephy and she was very nice. She explained everything to me and then explained it on the phone to my dad in Spanish. I expected her to be rude like the other lady but she helped me a lot. I feel ba

This O’Reilly’s is the “Go-to” place for auto parts and accessories; Tori Meyer is the manager and makes sure customers are treated Right and are Priority when finding the parts you need! Thanks so much for being a Caring Manager, Tori!