O'Reilly Auto Parts

I have always gone to O'Reilly's for any parts needed. On 1/16/26, I went in to purchase a bulb for my headlight & asked if they could install it (which they have always done before). The gentleman who dealt with me was kind but too not friendly & replied only if it's a quick fix...well, I had no idea if it was gonna be quick or not. He asked me what bulb I needed & I told him driver's side & the "brights" work. He said they range from $14 something - $17something. I explained I had no idea which to choose. He said he would grab it, came back & told me it was $21.94. I kinda laughed & said that wasn't either of the prices you gave me, which I think upset him. We walked out to my car, he had me pop my hood and said "No, I can't do it, it would take too long". During the time he is saying th

You guys realize most customers want to come in, grab their item, pay for it and leave, right? We don't want to spend 20 minutes waiting to pay. I counted 4 employees and only one was serving customers. That was Steve. Give him a raise and get all the rest helping ring people out.

I needed a few minor things for a truck I recently bought & O'Reilly had them! The nice sales clerk helped me look for a replacement cigarette lighter but it wasn't the style that matched my others so I'll need to look at another supplier.

Rudest manager ever! I was wanting a female to help me cause I’m more comfortable that way and instead of helping me she was already on the phone at a computer and as soon as she got off the phone call (yes I waited) we made eye contact and this “manager” walks straight away into her freaking office and when I asked for her back I was told she was “busy” but you can plainly see she was sitting on her phone playing on it.

Very helpful and timely efficient. Had an older gentleman help me a few days ago. Props to him for being an honest individual, thank you sir.