O'Reilly Auto Parts

Drove out of my way to specifically get to an O’Reilly store to have my battery replaced. The lady told me they wouldn’t install a battery in my vehicle, which wasn’t made clear on the website. I understand installation in my car model is more involved than others, but I was most put off by her attitude. She didn’t even pretend to be sorry she couldn’t help me. Sympathy goes a long way with customer service. I won’t be going back to this store.

The staff at O'Reilly Auto Parts are always so helpful and knowledgeable. Every time I visit, they take the time to make sure I get the exact part I need. Great customer service and quick assistance — definitely my go-to store for car parts!

Came in to get new bulbs because one of the blinkers went out. walked in wasn’t even greeted and Ethan was not welcoming at all! Didn’t even ask how can I help not even a simple Hi! Let him know what I was looking for he went and got it rang me up and didn’t really offer help after that. A refresher on customer experience would go a long way.

Ethan is a fantastic help! He helped me get my battery cleaned up and then my check engine light disappeared! Thanks so much! He’s a great addition to your team!

As other reviews have stated, this location should work on their customer service. Rude, disrespectful tone and definitely not friendly. Every question felt like a hassle for them. A chore for them to do their job. Like, how else am I supposed to know where to look?