O'Reilly Auto Parts

My friend and I had his coolant changed about 30 minutes before arriving at this O'Reilly's, as it had turned out the coolant was never filled and causing overheating issues. Sebastian was working, and talked to us about the problems and what to do. He recommended us a great coolant and why, and even came outside to supervise the coolant filling, offering and expecting to do it himself. He was absolutely amazing and went well above and beyond his job duties. Got my friend signed up for the rewards program even! I'd highly recommend this O'Reilly's location to anyone needing such a shop just because of Sebastian's stellar service and personality.

I have been a mechanic for 26 years. I work for a class 1 railroad. My truck has been slow cranking for a month. First cold morning of the year battery is to low to start my truck due to capacity of the battery being low from 11 months of service. Long story short. Counter guy gives me the doa battery back after charging and testing and told me I should have bought a better battery. Took the battery down the street to another orielys. No questions asked gave me a new battery. Never again Orielys arlington

Today my husband and I went to O'Reilly's to have the battery checked that we bought 6 months ago. The young man that came out with the diagnostic machine could not get it to work. I wonder if he even knew how to use it. We took it to Auto Zone earlier and they diagnosed a new battery was needed. Since our battery was under warranty with O'Reilly we were able to get another one. When we asked if they could put it in. The young man said we don't mess with batteries in the trunk. I said why not the Grand Prairie store put the battery in the last time 6 month ago. He said it was a corporate thing. Well, I called corporate and my 2011 Camaro was not on a list for not installing batteries in the trunk. O'Reilly wanted us to buy another battery and then bring the old one back. Luckily my husb

Store hours are till 7:30am-10pm. I pull up before 10pm walk in the door that is unlocked and asked “tell me the store is still open” with an open door mind you and within business hours, the manager named Austin refused me and told me it’s to late.i asked are you afraid of making money. Trash customer service. Won’t be back to this store! Thank you for showing your true color!

Great customer service. Old school counter people, who have worked on cars and trucks before. Good to work with.