O'Reilly Auto Parts

So I have to give a big shout out to Alexx and Sadie Graham at the O'Reilly's in Pocatello, ID, store number 3701. My vehicle was overheating after having some work done on it, mechanic forgot to refill the coolant (not naming names, it can happen I suppose). Sadie and Alexx got my coolant filled back up. I was in a panic cuz I still had to get home 45 mins away and they both made me feel so much better and filling the coolant (which was extremely low) has so far resolved the problem! Got home with no more issues! Thank you Sadie and Alexx! I highly recommend that if you live in Pocatello you go to that store, they both went above and beyond in my eyes!!!

I give them 3 not 4 star because occasionally they will hire young highschool girls to work the counter who have zero knowledge of cars. I mean I ordered a tie rod she went back brought me a regular ball joint for a control arm lol. So if there sku number is wrong in there system your screwed. Only happend to me couple of times now but irregardless, you dont hire people to work behind a car parts counter who dont know anything about cars. I dont need a box grabber. I need a man whos got suggestions and knowledge to suggest other parts or tools needed to complete a job. Not Ms.cheerleader whos never changed a tire. They need to pay their workers more money and they will get higher quality workers. But the men behind the counter however do know their stuff. Profeshional.

Sadie is absolutely the best. She helped me with getting the needed parts to get my car running after 6 months. You have a keeper with her.

Alexxs, one of the attendants at this locations went above and beyond to help us out with a bad battery and warranty situation! Cannot say enough good things about the service and experience we had!

I was traveling from out of state and my RV engine started having major problems. I pulled off the freeway on a lonely road. My serpentine belt had snapped and I couldn't get any help as I was so far from any town. I had a belt but I sure couldn't get it on myself. That's when a man pulled up and asked, actually he insisted on helping me. He was indeed an answer to my prayer, Steve-a driver for O'Reilly's in Pocatello crawled under the RV confirmed the problem and realized that I had the wrong belt. Quick as a flash he took off so he could get me the correct sized belt before everything was closed. He returned with the right belt and even a back up!! He helped me get it on correctly then helped me add more coolant in the radiator as I had boiled some out. You folks are very lucky to have s