O'Reilly Auto Parts

Some of the worst customer service I have ever seen. Both on the phone and in person. Besides the 1 older nice lady who works at the register the rest of them need to take some classes on respecting the customer. I run a mobile mechanic business and the last 10 jobs I have done I have gotten the wrong part and had to waste my time, the customers time, and my gas driving back and forth to the store and then back to the location of the service. Even when I call over the phone to see if they can lookup a part for me to see if they have it in stock they give me a big attitude like I ruined their day by doing their job. If you don’t like working in customer service then find a new job.

Exemplary service today at O'Reilly's Auto Parts in Vernon CT by Jeffrey, Assistant Store Manager, who sold and installed a new battery in my minivan in under 10 minutes! Thank you for the kindness and a smile, it made our day 👍

I went into the store on two separate occasions on the Sunday of Labor Day weekend for a battery issue. The two young men who assisted me were extremely helpful in trying to resolve the issue. It's great to see such great customer service, and even on a holiday.

Bought a box of bushings and only got one in it.other then that they are very professional and went above their job to help me great Crew in Vernon Rockville CT.

I noticed my check engine light was on when I arrived at work this morning. My son recommended that I stop by an auto parts store on my way home to have the fault codes read before I made decisions of what to do with my car. I stopped at this location after work with my five year old granddaughter in tow. The service guy was helpful explaining the information on my printout and shared his recommendations about taking my car to a repair location.