O'Reilly Auto Parts

Recommended wrong parts. Went to go fix it and told me I could go pick the right parts up in Springfield, as I need to be in Kansas for work tomorrow. We had originally tried to order the right parts, and someone over the phone told us we were wrong and tried to make us feel stupid about the parts we had infront of us. Mike (the guy at orielys) had originally told me we couldn’t pick up from the distributing center. After 20 minutes of phone calls and back and forth IN THE STORE he said that we now can go pick up from the distribution center. Further more, that they were open until 8pm at the earliest. After looking it up. Went and drove an hour and a half to Springfield to have them be closed by 6. Called the Webb city store, and mike answered. To tell me he has no idea what I am talking

Woke up to no headlights this morning. Stopped in at open and Caleb was super helpful in looking up the bulbs I needed, getting them installed, and informing me of the warranty that covered the replacement! Super pleased with my visit!

Michael was telling another customer on the phone that I was dumb and didn’t know what I was doing after he left me in the parts warehouse by myself. I’m didn’t take anything but I did walk straight out. Very disappointed. Done business for years on a personal level but also thru the company I work for. That is probably Not going to continue.

These geniuses couldn't figure out a lightbulb that had the part number written on it. It shows in-stock online but the store employees couldn't figure out which bulb was needed. 🤷🏾‍♂️🤷🏾‍♀️🤷🏿

Stores about 6-7 miles from my house closest one around like the service and parts good store