Ourisman Fairfax Toyota Service Center

I had an amazing experience with this dealership, and I want to give special thanks to Mike and technician Justin for their outstanding service. Mike was incredibly patient throughout the entire process. He even replied to my messages outside of normal working hours, which I really appreciated. Justin is extremely professional and experienced — he went on two test drives with me to make sure he fully understood the issue and didn’t give up until we found the root cause. The noise issue on my GR Corolla was very tricky. It couldn’t be reproduced while the car was parked, and even during driving it would only happen occasionally, which made it really hard to diagnose. But instead of brushing it off, the team took it seriously. They contacted Toyota’s technical support and even looked into

Sean “DJ” provided me with the best service experience I’ve had in my lifetime! Everything from start to finish was easy, thoroughly communicated and explained, and my repair was completed on time as promised. I received detailed diagnostics including video, and timely phone communications. My service was covered under warranty, and my car is running smoothly thanks to DJ and Ourisman Toyota! Couldn’t be happier with my overall experience!

Came in for my 10k maintenance and had a wonderful experience. Marcela Salmeron was incredibly kind, polite, helpful, and she kept me updated the whole time. I really appreciated how quickly everything was done; I received a notification as soon my car was ready (in under 2 hours). Very satisfied overall! I also want to share that I had a very positive experience purchasing my car from Diyah, who has been consistently checking in to make sure everything is going well and that I’m happy with my car. That level of care truly makes a difference. Definitely a lifetime Toyota customer!

My man Agner Hernández made my experience here sooooo smooth. He was able to lock me in for service quick, fast and without any hiccups. I don’t usually like dealerships but he made me feel comfortable being there. He also did make a few suggestions that helped me maintain my car. Will definitely bring my car back go straight to Mr. Agner.

David and the Ourisman team provided excellent service as always. Estimates and service were completed promptly and I was able to approve several items quickly. David was polite, knowledgeable, and extremely helpful. I appreciate the care they put into my car’s service needs.