Paoli Car Care - Lukoil

Called for a state car inspection at 12:30. Show up at 12:30. Am told they have “no idea” where the technician is for the state inspection. Worked on my phone until 1:05. Left. Don’t go here.

After multiple emails confirming my emissions appointment, when I showed up they said I was not on the schedule, would not be able to be seen this day, and doubted I was right location. Not until I pulled up the emails did they admit they we were wrong.

I've had 5 family cars serviced at Paoli car care over the past 20 years and have always been happy with the quality and promptness of service. Prices for labor and parts are the same standards as anywhere else. On 2 occasions when parts failed under warranty they went to bat for me with the manufacturer and got parts replaced free of charge. The convenient location near the Paoli transport center is a big plus for commuters. If you choose to wait during a repair there there is are several places in that shopping center to get a bite or coffee or do shopping at the Acme. I won't take vehicles anywhere else.

Kent and Jim of Paoli Car Care helped me with my car problem, their communications were very straightforward and honest, Kent also gave me several helpful suggestions which I appreciate. I made quite a few phone calls around the area, the price that I received from Paoli Car Care was very competitive and reasonable. My car was fixed at the Paoli Car Care, and the service there was quick and reliable.

Worst car mechanic experience of my life last year, stopped by one time about my oil change, and it was extremely low. Just stopped there to get gas. Was threatened I'd get the cops called on me because I went to get a bagel from Einstein. Never coming here again. These men are miserable.