Papé Kenworth

I stopped in this morning was fully expecting to be down for a couple of days. They diagnosed my truck within a hour and I was back on the road before lunch. Joe in service was excellent and I’ll definitely be back in the future for parts and service.

I stopped by this morning with a DEF fault and a derate message. Joe in the service department got me checked in right away, and before I knew it, my truck was already in the bay being diagnosed. Joe clearly explained the issue and gave me an honest estimate of how long the repair might take. He kept me updated throughout the entire process and treated me with the same respect and urgency you’d expect for a large fleet, despite me being a one-truck operation. This level of service is exactly why I continue to rely on Papé Klamath Falls.

WOW and Thank you. I got a derate on Hwy 395, Oh Boy... Made Klamath Falls, I was greeted by the service manager, he wrote me up and said they'll take a look at her. Def Level sensor went out, I had it replaced a year to the day. he said he would look into getting it warranty, I haven't heard any think yet, They replaced the sensor and changed a filter that's on the take. Got me in and out in a day. trucks running Great. Thank you for all your help. Great lounge area, washer/dryer, shower and free coffee. thanks again for the welcoming and great service.

I feel bad that I forgot the service writers name. But these guys are amazing. I had an air leak. Ice built up on the line coming from my air dryer. The said service writer knew what the problem was just from what I told him over the phone. I arrived an hour and a half before closing. They got my truck in , repairs were done and I was ready to go 15 minutes before closing. I was in a bind , they worked me in , repaired my truck fast and a more than fair price. Thank you guys !!! Greg Newman.

The best Pape Kenworth I've been too yet, small, but the best employees from the front ladies, the mechanic and Joe... Joe runs a tight ship and I can see he has everyone's full respect. They gave me a lift to the hotel in town and a ride back to the yard the next day!! The lounge area is nice and quiet and they even have a shower!! Stocked up vending machines too! Top notch service at this one, thanks Joe for treating me like a VIP!