Papé Kenworth

Stopped in with an engine derate. Mike, in the service department, wrote me up and got a mechanic on it to let me know what was going on. He got me an estimate and explained what was happening. I requested that he just clear the codes so that I could get my load delivered, knowing that it didn't fix anything and that if I damaged it, it was on me. Got load delivered and made it back to a Pape closer to where I delivered. Bought fuel filters in Roseburg too, and prices weren't bad. Everyone I interacted with was great and helpful. Thankful for their help in getting me sorted and delivered. Everyone I interacted with was helpful and courteous. I appreciate them getting me in right away to plug me in to read the ECM. They were more than fair with me, and I have nothing bad to say about them

These guys/gals here are awesome. Each person here has always been really great to work with and always makes sure I know what's going on. And big shout out to Mike for really going above and beyond. It's not their fault that my truck is down, but they make it much easier to deal with.

This is our “go to” for all of our parts needs…even though Julie doesn’t work there anymore, they still have super helpful employees 😊

My name is Floyd Schrock, my experience over the road is 33 years plus owning my own company for 8 years, I need to pay the bill when the work is done, our truck needed some work, broken clamp on the exhaust, Express lube, they noticed the air drier cartridge needed replacement, and troubleshooting air bubbles in the radiator, and a few more issues, we drove 250 miles to there shop, if you can get to there shop, you will be very happy you did, Jeff Johns was in service, they're very good at listening to what you want and work very hard to make sure everything is looking good and working. This is my number 1 place for all my business, today, this is the 3rd shop for troubleshooting the bubbles in our radiator, it was a cracked air compressor head on our air compressor, only two air compress

Owner/Operators, avoid this shop unless you want to fight to get your truck back and then it will derate on you. Not to mention the fact they kept our truck two weeks longer than they should have! We made an appointment a MONTH early for a new radiator and an in-frame. In-frames on average take 43 hours to complete. They took a month. Parts were ordered before we left the truck. They were given specific instructions to not perform any work not covered by our after market warranty, including labor. When the final bill was tallied they charged forty dollars more per hour than warranty covered. They were instructed specifically to check the after treatment system due to the potential of oil in the filters. They only did a regen and called it good!? Very FIRST LOAD after picking up the truck t