Park Place of Elmhurst

After surgery for a hip fracture I was admitted to Park Place of Elmhurst for recovery and rehab. The staff was so helpful and encouraging. Everyone from those who helped me personally, to the nurses who brought medicine, to those who helped with meals and cleaned my room were kind, patient, and supportive. A special shout out to Fatima who made my stay welcoming and efficient. A HUGE shout out to the two amazing physical therapists who got me moving and provided a sound foundation so that I was able to come home for Christmas. I cannot say enough about all of you who got me back, literally on my feet. Thank you so much.

I’m so fortunate that my mom lives at Park Place! The staff are very caring, everyone knows her by name. When she had a couple of minor medical situations, the follow through by everyone from the nurse to the dining facilities manager gave me confidence that she’s in the right spot. The residents are lovely, kind people and the building is quite beautiful.

My mother was a resident at Park Place. Most of the caregivers and staff were excellent. However, there was a small group of care techs who were rude, manipulative and abusive. 3 of them cornered my mom in her bathroom at bedtime, and aggressively told her that she had to get herself off the toilet when she was not cleared to do that by Physical Therapy (she was recovering from a stroke). We were apologized to profusely by administration, but also told that staffing shortages made it hard (no excuse), and that the primary aggressor was also a capable worker (functionally capable does not excuse emotional abuse). The worker continued to work on the floor, but was not allowed in my mom’s room. Nursing home abuse is sadly very real.

Park Place is not just a place to live, but a place to THRIVE. My grandma has been a resident for over 10yrs. (I have been in and out of SEVERAL living care places as a hospice RN - Park Place is truly special.) The most significant difference I see at Park Place is the quality of interpersonal connections that the residents developed with each other and the staff. Residents REALLY care about each other and connect with one another.

My mother spent nearly 3 weeks at Park Place. It is a lovely facility that feels like a home. The staff are kind, warm and friendly, and always respectful of the residents. Her medical needs were met promptly, and our family was kept very well informed.