Parts Authority

Rude. Guy who answered the phone was in a bad mood, appeared frustrated and made a statement to me in a nasty tone after I gave him information he requested, "it's that simple!!" Ridiculous. No customer service at all. Lost a customer, just that simple. Do better.

"Great job by the IMC crew — hardworking, professional, and very respectful. Thank you for your excellent service!"

Tiffany made my first experience with this location awesome. She was knowledgeable and displayed great professionalism. Tiffany makes this store run like a well oiled machine. I went to the Laurel location first. They were rude, cold and not helpful. I Walked in and everyone sat like a bunch of lazy bumps on a log. No one wanted to help me. This is that new lackluster customer service that seems to be the norm these days. Take your business to the Hanover location. Tiffany and the crew will take care of you.

I hate having to order from imc. Unfortunately sometimes I have to. And yet everytime I'm disappointed with delivery time. Driver's take 6-8 hrs to deliver parts. This is not once in a while, it's every order. Tried numerous times to get ahold of management with no response.

IMC strikes again! I ordered a part to be delivered by their Saturday truck with an hour and a half before the cut off time and it's no where to be seen! I am not surprised, really. This is typical. Trying to find out whether my part was never shipped, despite being marked as such on the invoice, the warehouse number on the invoice does not work. The only contact I can make is on the west coast in the socialist haven of California. So, here I am... my customer is livid. I am livid. I would never order from this joke of a company if they didn't have the only source for the parts that I need. Not the first time, but definitely the last.