Parts Department at Ken Garff Volkswagen Gilbert

If you care about your investment do not take your car to this dealer for service. The service department here is terrible. You need to make an appointment weeks in advance, then once you take your car in for that appointment that you waited weeks for you’re told it will be a minimum of a week or more before they could even look at it to see what is wrong with it. Of course, they cannot give you a loaner car. No one could explain to me why, if I have an appointment, would they not be looking at my car for over a week from that appointment date. So the car just sits there?! What a waste of time. If you have an issue with your car that makes it dangerous to drive you’re out of luck. They cannot take you. Every service appointment is booked weeks out regardless of your car’s issue. They had m

Called to schedule a service appt for battery problem on my 2022 ID 4 (which was purchase from this dealership under the Earnhardt name now Ken garff) and a service recall. They told me Dec 5 was the earliest they could get me on. “We are just so busy” Called Chapman Volkswagen in Scottsdale and received a next day appt at 7am for 10/18 This is always the same song and dance at this dealership. Not the first time I have gone elsewhere to service my vehicle and prolly won’t ever call here again!

I bought an ID.4 and love everything about it but.... Volkswagen/Electrify America doesnt have enough charging stations to support current sales of ID4. You fixed the charging issues with the cars. You should stop selling cars until you fix the chargers under a false premise. This may end up costing VW more than the TDI emissions scandal before it is all over. That being said, my experience with Ken Garff Dealership is great. I understand manufacturer/dealer relationships. VW is setting up Ken Garff for unhappy customers. The free charging. Yes i am complaining about 3 years of free charging. The charging program is through Electrify America which is owned by Volkswagen so I am holding VW accountable as they bundled a charging program and electrical vehicle in my sale. The 3 local char

Extremely unprofessional, dishonest and disrespectful. Bought a vehicle from them several months ago,in the package I purchased 3 oil changes and a tire rotation came with, recently scheduled oil change and tire rotation on a Chevy truck, was originally told they couldn’t do the rotation(they didn’t want to do it) after going in there they said they could do it, I have nice black and chrome rims on the truck so I asked the (assuming manager) who was present if they could take care of the rims as there is not a scratch on them and he got extremely rude stating if you’re worried about your rims then we’re not the shop to perform the rotation ,we went back and fourth and he says we can’t guarantee anything and there’s no guarantee’s in life regarding the safe handling of my rims (ughm okay?)

I want to thank the service team, special call out to Jeff, for addressing our gti issue very quickly / same day. Many thanks and appreciate the elevated service and customer focus. Thx