Payless Car Rental

Rented a car in Austin. While driving on the freeway the tire came off leaving us in a very dangerous area. We contacted them. It took over 45 minutes to even reach someone. They said they were sending a tow truck and it would be there working 30 minutes to an hour. Almost three hours later we are still stranded on the freeway waiting. No spare tire. These vehicles should undergo inspection. Insanely unsafe. Horrible service. Complete disregard and lack of communication. Absolutely disgraceful.

I am disappointed with my recent experience with Payless Car Rental in San Diego California. The car we were given during our trip had a non-functioning air conditioning system for the entire duration, which made the trip uncomfortable as it was a 90 degree weather. Despite our efforts to contact the company daily to resolve the issue, we were unable to get any response. We called multiple times and left voicemails, but no one ever returned our calls or answered the phone. We were referred to Mr. John Cervantes, the San Diego California Manager, for resolution, but we have not received any response from him either. Additionally, we submitted multiple tickets to their customer service department but have yet to receive any resolution or explanation. Furthermore, we were only offered a $15

Made quick work of picking up car. Attendant's in the vehicle area were very nice, very helpful directing where your vehicle is located. I appreciate that, as never being at this airport, it is fast paced, trying to read every sign is tricky. Drop off was a breeze with in car navigation allowing us to park car, leave keys in car, grab luggage,walk through courtyard(140ish yards) to terminal and right into screening. I have been at other airport car rentals and saw others milling around trying to find the section their vehicle is in, while I myself was trying to figure out the pattern. Excellent service. I usually rent with enterprise, I may be making a switch.

If it seems too good to be true… I reserved a car rental with Payless at the Austin airport through American Airlines. When I got to their counter, the sign said to go to Budget or Avis to be helped. The Avis agent was very kind but informed me that they could only honor Payless rentals with Electric vehicles. That absolutely was not going to work for me as I needed to drive to Corpus Christi for a family event. He stated the only way I could get a non electric vehicle was if I made a new reservation through them (Avis or Budget) or someone else. Because my rental was now last minute thanks to bait and switch (as it turns out, Payless, Budget, and Avis are all owned by the same company) I had to pay almost double what I would have paid if it was booked in advance, and double what I reserve

BEWARE - Total Scam!!! With the most minor amount of trash on the back floor board some minor dust on the front floor carpet, they charged a $450 cleaning fee. This was no more than 10 minutes of cleaning work and that cost was $100 more than the rental fee for 4 days on that vehicle. When they expect the gas tank to be filled on return they explain this in detail. If there is a cleaning fee possibility then they should be made to explain before the rental that the car should be returned cleaned or risk a $450 fee. I guarantee that if they had said that when i rented it, then we would have spent the 2 or 3 minutes at the gas station before returning it to clean it out. I have attached the images they sent me that they claimed were the proof excessive and heavy damage.