Payless Car Rental

The counter closes at 10:00 p.m., so if you arive after 10:00 p.m. you have to go over to Avis or Budget. But they never told us that. And their customer service closes at 10:00 p.m. so when we arrived at 10:08 p.m., it sucked to be usas there was nobody there to help us and nobody answered the phones. The Avis line literally had 100 to 125 people in it waiting for their cars. I'm rating them poorly because of the lack of customer service, the lack of hours, the lack of communication. When we went back the next day, George helped us out dramatically. So plus one star for the customer service provided the following day.

We called and booked a six passenger vehicle three weeks in advance for a specified price. When we arrived they claimed we did not order a vehicle of that size. Even after showing them the paperwork they would not oblige us. Instead they charged us $700 more for the proper size vehicle. I will be fighting this and do not recommend this company to anyone.

Had a book a car for a short term due to car damage during trip. The repairs took longer than expected so I needed to extend my rental for one extra day. I was charged $249.00 for a one day rental. The worker at the counter apologized for the high rate. If the worker had told me the cost, I would have declined and rebooked through my provider. I told him this was a ripoff and I mean it! Last time using this business unless they make some serious changes. Update: I have still not received another company response since this initial posting.

I booked online for a total price of ~150. I arrived and they asked me foran ~300. That doesn't include the deposit. Said it was extra for the car seat. Fee for an out of state license. I said no thank you. They charged my card anyway. Worst experience ever. Not sure when they will release my funds. Booked with Avis instead minus the car seat total was $127.

Been here to fix a issue with key remote control. The employees was totally friendly and attencious. very different from what i get in airport front desk. Mr. Orlando and Marcus have all my gratitude and recommendations