Payless Car Rental

Do yourself a favor and avoid this company. On 2/27/26, I arrived at LaGuardia Airport and went directly to the designated shuttle pickup area. After waiting about 15 minutes, I called customer service to confirm the shuttle was on the way. The operator instructed me to go back inside the lobby and “make a right turn.” However, airport security would not allow me back inside and directed me to remain at the shuttle station. I waited an additional 30–40 minutes with no sign of the shuttle. Several other passengers were also waiting and calling with the same issue. It was freezing outside, and I was traveling with my 3-year-old autistic daughter, who became extremely distressed after nearly an hour of waiting in the cold. An Uber arrived much faster, so I called to cancel the reservation imm

Absolutely unacceptable experience with Payless Rent A Car. My credit card was stolen and fraudulently used to rent a vehicle through this company. Basic industry practice requires verifying that the name on the credit card matches the renter’s ID. That clearly did NOT happen. Because of this failure, my card was charged $2,167.82 for a rental I never authorized and have zero connection to. I have called over 10 times and have been repeatedly told that their “security team is investigating” and that I would hear back within a week. It has been well beyond that timeframe, and I have received no response, no resolution, and no sense of urgency. Meanwhile, they are STILL attempting to push additional charges to my card for tolls and other fees tied to this fraudulent rental. This is outrage

Worst experience I have ever had renting a car! Waited over an hour to receive my car when I made a reservation. Everytime I asked the front desk for an update I was told they’re still filling it up at the pump. It does not take over an hour to fill up a gas tank. They showed no concern or urgency at all! Will never rent from here again.

Do NOT choose this location. If you have the misfortune of getting it assigned to you by some third-party booking agent, highly recommend cancelling and looking elsewhere. Our booking was at 6pm, we got there early and left with a car at almost 8pm. was told they were only serving avis customers because no one from payless was working at the moment. Had to cancel and rebook with avis for a more expensive price and a car that didnt fit our needs. I dont know I just thought keeping a location staffed was a basic requirement of a business. Or dont even list bookings as available if not. Completely messed up my schedule. 🤦‍♂️

The absolute worst experience I've ever had trying to rent a car. Do yourself a favor and go anywhere else. I waited 40 minutes to be told they don't accept my credit card because they're in litigation with my bank. Even though I PREPAID for the car with that card. Nowhere in the booking process does it mention this. It also doesn't tell you to get on the Avis shuttle, as Payless operates through them. I was given the excuse that because I booked through a third party, they wouldn't know any of this. Maybe Avis should make their travel partners aware of something that major, so they can inform travellers BEFORE they went through what I went through. I ended up having to take a 100$ Lyft to get to my destination because I had no alternative ways to pay and they wouldn't even try to run my