Peninsula Subaru Service Department

I brought my 2022 Outback in for a standard oil change. Before any inspection, I was handed a quote for $1,539. They attempted to sell me a maintenance package that included BG additives, engine cleaners, and an induction service. None of these are listed in the official Subaru maintenance schedule. In fact, one of the items was an Engine Crankcase Cleaning (EPR). This is a strong solvent flush designed for old, neglected engines with sludge. I've since learned that using this on a clean, modern engine is completely unnecessary and potentially harmful. As I said, this was before any inspection. If they had inspected, they would have seen that my cabin air filter was recently changed. But they just listed it anyway. They are recommending repairs based on a sales script, not the actual

The service department gets an A+ rating from me, I'm not going to go into logistics but this service department showed integrity, honesty, and humility. I would definitely take my Subaru back here in a heartbeat Gage is a really great service writer and he knows his stuff, thank you for treating us with dignity.

Very impressed with Peninsula Subaru's service department! I've been regularly going there with my Crosstrek for the past ~6yrs, and have regularly been impressed with their fairness, friendliness, and quality of work, especially from Madeline and Forest. Today, Madeline *really* went above and beyond, taking the time despite being really busy, to call my extended warranty to see if they'd cover an expensive issue despite the warranty having *just* expired. I'm greatly thankful for the level of service and care she provided in helping work on my behalf to save money and ensure my Crosstrek is properly serviced. Thank you Madeline, Forest, and team!

2024-2025 Thank you to this dealership in the excellent care of the 2017 Outback. Everyone’s customer service is outstanding and genuine Kiddos to Madelyn O’Connor for always making sure the Outback is reliable for work and play.

We had to make a unplanned service of our 2014 Forester while traveling out to Bremerton from our home in Cheyenne. The service manager made us a priority despite their lack of schedule availability for the day. The tech was honest and talked with me for a bit about driving concerns for our trip back. No up-sale, just thorough. I'm sure they're ready to move back to their normal operation but, I didn't feel like it hurt their quality.