Penske Collision Center

I was recommended here from my insurance Company, I definitely regret choosing this collision center. I drop of my car on August 4th 2022 a brand new 2022 Lexus, I thought they would do a great job, but unfortunately they didn’t .I was disappointed with the work they did. As I tried to check my car when I went to pick it up I found a lot of things they did wrong and till now I’m still finding , I have been trying to call David the guy that took my car in and also the manager Donna I have left multiple msg on their voice mails. With the receptionist they are always on lunch or not in for the day and till today I have not heard from them. I have finally decided to complain to my insurance. And write this review to help others out. 1-They don’t take care of the cars here, the cars paint

this is a warning never come here. I've worked in the body shop industry for over 8 years, and when my wife's car was in a accident All-State said take her car here. thinking her car is a year old toyota it will be in and out. the claim said 4 days and they took 2 months. their updates suck their estimator fransico sucks he gives attitude with every question you ask and is either not there or leaves early plus he is never updated always says he never recieves emails from insurance company but my wife does then he gets them at the end of the day all of a sudden? plus they let the car just sit while we had no rental and didnt let us drive it since they had even ordered parts yet.the girl at front desk says since he isn't there they have no answers or updates on car like no one else can help

I'm so impressed with Penske collision Center! I was recommended by a family member and was not let down. Their customer service was top-notch, Frank answered all my questions promptly, and my car was ready on time. They did an amazing job repairing the damage and my car looks brand new. Highly recommend!

I took my jeep and when it came out of the body shop 2 months later this is how it came out and told me that how it supposed to be . I was not satisfied with the work they did this place is not recommended

I had a great experience with Donna, it was really hot outside and a frustrating day because I had already been to two different places but she helped me out. While we were trying to figure out the best solution, she stayed in high spirits and was very attentive, helping me set up another appointment next door to align with the appointment I had with her. She had an outstanding positive attitude and I appreciate her services. Her team is also amazing, thank you