Penske Used Truck Center

I Recently bought a truck for my plumbing company. It was a 2017 Ford Tran 250 with only 60,000 miles, I had my mechanic go over it like I do every vehicle that I purchase, he did a full inspection and noticed that there was extreme carbon buildup on the cylinders, he verified it by having me come in to look at it, I sent an email to Penske customer service and a few days. I received a call stating that the vehicle was fully inspected and there was nothing wrong with it when sold.|

Penske has sold us trucks for our entire fleet for over a decade now, every time we have received a truck it is an issue... we thought bought nice 2017 freightliner cascadia. We bought 3 others within the last two years!! I was in the market for another at the moment but not going back Penske anymore Maybe Ryder or Bentley truck services. this one we needed to replace a truck that burnt up. JACAMO (penske used truck manager) I had called him to let him know our issues with our truck bc we only put 3,000 miles on the truck. It has a bad clutch, he was telling me how good his office/ department is in Dayton bc I was worried about getting a truck from there because of our situation and he made sure to tell me "this service department is top notch and they will go over the truck"you're telling

I recently purchased a truck on 6/5/25 It has been an awful experience Due to Lack of response from customer support. Purchasing the truck was not the hard part , everybody answers your questions and responds until the deal is sealed , then they can care less about assisting you. They don’t stand by what is advertised on the Penske site regarding the condition of the trucks ie: level 1 , Level 2 …. DONT BE FOOLED The worst part - i haven’t even had truck one full month yet with my first Payment due / rapidly approaching and the commercial vehicle has had 2 major break downs Support doesn’t reply, sends you in circles , half responds to emails . The mechanics have seen my truck and claimed to have fixed the problem only for the issue to happen again , immediately after picking it up !! And

Great Customer Service!!! Great People!!