Pep Boys Auto Service & Tires

Do not go here. Was towed here after car died on the highway. They replaced battery and alternator. Drove off the lot and immediately had an engine fire. Called insurance, had Pep Boys fix it. Melted harness, cooling fan caught fire, etc. Six WEEKS later we get it back, and the nighttime running lights aren't functioning, drivers headlight isn't functioning. Called another mechanic to take a look, he showed me there is still a short in the system, AND several engine parts just aren't even attached. Harness is still melted. Headlight wasn't plugged in. I am furious. I have CHILDREN.

I cannot begin to tell you what a TERRIBLE idea it is to bring your car to this place. We were stuck due to the warranty company we had with our car. They have 1 technician who seems to never be on duty. We have not once received a phone call updating us on the status of our car. They have had it for over 3 months and any update has come from my husband making multiple phone calls asking for information. Please, please. Take your car anywhere but here. They are in no hurry to help you and will do nothing to inform you of progress.

I had gone here about late September for a simple oil change, right? Months later, late January, my car's oil light lit up. Pop open the hood and see that not only did whoever work on my car left their flashlight IN THE ENGINE, but my car HAD NO OIL. I do not know who did my oil change but the metal flashlight could have done serious damage to my engine. I even opened it up to see that it was in fact not one of my flashlights. I also do not know how my car had no oil to begin with, but I don't even know what other kinds of damage there could be to the car. Not worth the stress

I brought my car to Pep Boys for what should have been a simple auxiliary battery replacement. During the service, the technicians damaged my vehicle’s fuse box, which caused a chain of electrical problems. After the repair, they gave me back my car — but I only made it a few blocks before it completely died. I then had to wait and pay for a tow truck to bring the vehicle right back to Pep Boys. Once back, I was charged for a new fuse box, labor, and miscellaneous shop supplies, even though the issue occurred while the car was in their care. The damage also drained my main battery completely, making it unrecoverable. That battery was still under warranty, yet I had to buy a new one from Pep Boys just to get my car running again. To make matters worse, I asked for my old battery so I cou

They got me in and out in about 30 minutes for 2 new front tires on my scat pack. One guy wrote me up, brought my car back, and did the service. He did a great job.