Pep Boys Auto Service & Tires

I had a 3:00 PM appointment for a Pennsylvania state inspection and arrived early at 2:50 PM. Check-in was straightforward and professional. What followed was a nearly three-hour wait with no meaningful communication. I understand that Pennsylvania inspections can take 30–90 minutes depending on workload. However, I received no proactive updates as 3:30, 4:00, and 4:30 passed. The only communication I received was an automated text stating my vehicle would be ready at 5:00 PM. That time passed as well. My vehicle was finally ready at 5:48 PM — almost three hours after arriving for a scheduled appointment. At no point did anyone explain the delay, provide a revised time estimate, or offer even a simple apology. Delays can happen in any service environment. The issue here was not the delay i

Pep Boys and their service manager, Yadshira, are TOP NOTCH!! Yesterday evening I was driving home and got a low tire pressure signal, I discovered that I had a nail in my tire and it was hissing leaking air. It was a Sunday and lots of places were either closed or about to close. I called Pep Boys, said that I was 3 miles away and could they help me (even though they were about to close.) They told me to come over and got my car in quickly, and I discovered that my car had tire locks!!! Yadshira climbed up on the mount to check to see if the key for the locks was in the glove compartment. It was not. Then I saw her unloading all of my Costco purchases from the back so she could check the area where the spare was. She found the key and loaded all my groceries back in. They fixed the leak

We came for a state inspection and emissions testing and was told we failed for the tires and that our rotors were warped. First, I know when your rotors are worsted when you brake and it skips and second we had just changed them 3 months prior along with the brakes, so I know for a fact that was a LIE! After we changed the tires and took it to a different mechanic, everything was fine and we passed with no problems! I am appalled by the lack of professionalism and lies from this establishment just to scare customers into making unnecessary repairs so they can make more of a profit! I will never be back here nor will I recommend them to anyone!

Matt G handled my truck with care and as I was in the lot a little early for pickup, I had the pleasure of meeting him as he finished up the job. Very professional guy, very nice, and hard working. My tires on my truck are absolutely massive and he certainly put some sweat in on the job. Will be back, thanks again!

Garbage. Look elsewhere and leave this place alone. You'll be glad you did. Took my Wrangler in to get my tires balanced and rotated. They managed to somehow rip out my throttle responder leaving my car unable to move. Then had the audacity to blame me after I drove it nearly an hour to them without a single issue for service. Trash and the service guy essentially told me it was not their fault. Just look elsewhere and you'll do so much better.