Pep Boys Auto Service & Tires

I had snow tires installed. Work was not performed as requested!! Tires were mounted inside out (tires were marked) and not rotated as I had requested. They charged 50% more than I paid in the springtime to have summer tires put on. I contacted another location while they were doing the repair. Their price was 50% cheaper!!! Not only was I charged more, the job was not done correctly!!! Notice in the picture that the markings are on the outside, not the inside of the tires. They are on the same axle and not rotated as requested!!

They charged me for installation on my recent tire purchase in error. When I made them aware of the error they quickly refunded me no questions asked. The service manager (Spencer and Zack) were very courteous and professional during this whole matter. I have had my vehicles serviced at this location a few times and their customer service has always been excellent.

DO NOT BRING YOUR CAR HERE FOR ANYTHING. If I could rate lower than zero stars I would. I took my car to this pep boys to get four new tires put on my car. I ordered Goodyear tires online and made the appointment, since they were doing a Labor Day sale on those tires. The day of, I’m told in the shop they don’t have those tires but they would put higher or equal quality tires on and price match them down for me. An hour later they come out an tell me I need an alignment done since I’m getting all four tires replaced, I don’t think much of it and have them do it since i figured that would need to happen with buying all four tires. They tell me it will take them 30 minutes to do the alignment, and there I am sitting there for two more hours. I overhear the workers discussing a missing bolt f

I went there for an oil change and to see why my engine was overheating. They told me it was the radiator hose and it would take 20minutes (yet still 240 in labor)...I get my car back after two and a half hours of them saying 20minutes... My cars engine still was overheating so I had a friend who works on cars look at it and as he opened the hood we immediately see the Pep Boys mechanic left their rag and the BUBBLE WRAP still on the radiator hose...come to find out it was the thermostat causing the overheating. I contacted Pep Boys customer service where I'm now in an endless loop where they keep telling me a field manager will contact me but the field manager named Joe refuses to apologize or show any remorse and says "mistakes happen" and refuses to give me a refund...First off misdiagn

They tried to charge me $2300 worth of repair so I went to a local mechanic recommended by my friend. Said all i needed was a new tire and new wipers, So i saved $2000 going somewhere else. Thank god i did and im never going to Pep Boys again theyre glorified con artists