Pep Boys Auto Service & Tires

Dear Pep Boys Management, I am writing to provide feedback on my recent service visit. While the quality of the oil change itself was satisfactory, the scheduling and communication were very poor. I scheduled a 9:00 AM appointment for Sunday and dropped my vehicle off on Saturday evening as instructed. Although I received a message at 7:00 AM on Sunday stating that my service would begin shortly, the car was not ready when I followed up at noon. I was then informed that there were sixteen 9:00 AM appointments and service was handled on a first-come, first-served basis. When I asked if there were sixteen technicians available to handle those slots, I was told there were not. I expected to have my vehicle back by noon, but the service was not completed until almost 2:00 PM. This lack of p

Dave was such a BIG help! When other stores denied my service needs, because the job was small for snowblower tires, Dave got the job done, as promised. Right in time before the storm way to go, Pep Boys!

Brought in my car tonight for a tire change and soon as I went out to my car there is bumps and a scratch that was never there before. I showed Dave who then proceeded to point out other small old scratches on the bumper. The scratch and bumps is consistent with contact from a belt, tool, or body while leaning over the engine bay during service. That’s factual! Davd pointing to “other old small scratches” doesn’t defeat this Older scratches: Don’t dictate new damage Don’t excuse additional damage Don’t explain a fresh, localized mark in a service zone See the grey marking around the scratch indicating a fresh scratch on the picture along with the bumps likely from the mechanic dropping his tool. Will remove this review once this has been resolved. I want to file an incident report and Dav

Had to get my thermostat assembly replaced which was $1240. I usually go to the dealership but PepBoys was much cheaper and I was happy with the customer service. They stayed late to finish the job. Told me about credit card offer to get 10% off and 0% interest for 6 months. Will definitely go back!

Dave was a great help! He helped get me scheduled and arranged things ahead of time so all I had to do was drop of my car and go about my day! He gave me great information on what my car needs next. I didn't feel any pressure. Instead, he helped me prioritize the next steps and I felt well prepared. He kept me updated on my State Inspection and helped me gather some info to help me call my insurance company about a windshield repair I need. Fantastic experience, trust worthy, and informative - I'll be back!