Pep Boys Auto Service & Tires

I called and asked for an appointment at 12 and was told I could come in after 5 pm. Guy closing said he couldn’t take me and had an appointment at 5 even though it was already 5:15. After I left I watched him walk next door to get donuts. He also said they close at 6:30 but the website says 7. Very rude and poor customer service skills. Guy closing seemed very unhappy and ignored several questions. Probably gonna switch to a different company like Firestone, I hear they’re very polite and fast.

I called to ask if they had available appointments to schedule an oil change. I was given a 1pm appointment. I arrived and was told the guys were going to lunch and to wait one hour for the car to be ready. Despite them disregarding my scheduled appointment, I agreed. I returned close to 3pm and my car was still sitting in the same spot. They should be honest about appointments and their availability and not disrespectful to other people's time. Here's an update to yesterday's waste of time. After my sheduled appointment for a simple oil change was disregarded for 2 hours, the employee working the front counter stated I could take my car somewhere else. Ofcourse I did and the Valvoline Shop took care of my oil change in 15 minutes. I will never go back to this place they were extremely d

I called set up an appointment w staff member. Went in the day of my appointment needed to jump my car to get there to get repaired. When I got there staff member seemed bothered and said I had to make an appointment. I told him i had an appointment he responded w they weren't going to be able to even look at my car because the person that was going to look at my car never showed up for work....ummmmm ok I guess they only have one mechanic idk. I asked him why wasn't I called and told since I had to struggle to get my car there it was very inconsiderate of them he didnt care he shrugged his shoulders like whatever. Disgusting behavior. I wouldnt even waste my time coming here with so many choices around pep boys needs to step it up. Firestone tires literally 3 mins away behind jc penny sto

The men working here this morning kept a customer standing at the counter 20 minutes while they held personal non work related conversations in-front of the customers, too long of a wait for a service drop off. They send you a link to track the progress however it is not updated. Nor is a call is placed when vehicle is ready. In addition, they keep you waiting yet another long period of time to pick up the keys. Looks to be unorganized. Expect delays when coming here even on a Tuesday morning. Other PepBoys have you in and out a lot quicker.

I brought my car here on Sunday (2/1) for a front brake inspection due to a clear braking noise. I was told twice that my front brakes were fine and was instead sold a battery, oil change, and other services. The noise continued, so I went to a different Pep Boys location on Tuesday (2/3), where I was told my front brakes were metal-to-metal and damaging my rotors. They also found a damaged oil dipstick tube, which was never mentioned by the Downey location despite them performing the oil change. When I raised this with the service manager, Guillermo, I was told they “only look at what they’re inspecting,” which raises serious concerns about safety, accountability, and transparency. Very disappointing experience.