Pep Boys Auto Service & Tires

I wish zero stars were an option 😪 I took my jeep in for a new clutch. They forgot to replace the slave cylinder as per every clutch replacement. They didn't. The clutch lasted 50 miles and went out. They made me pay for the tow. Then charged me $600.00 THEN WHEN I PICKED UP THE JEEP, THEY USED THE FENDERS TO KEEP BRAKE CLEANER AND RUINED 2 OF THEM. The area manager was supposed to take care of the problem. I got the run around for months and the problem still wasn't/ hasn't been resolved as was promised. They were way over priced to begin with, didn't do the job right AND cosmetical damage to my meticulously maintained jeep. This is horrible. I would never take a vehicle to Pep boys. P.S I tried dealing with corporate as well. $4100 for a clutch and tow They don't care about their custome

I will not recommend the Foley location at all. I ordered tires online from a 3rd party and Pep Boys was listed as a preferred installer. The 4 tires were sent directly to Pep Boys to my attention and Pep Boys overlooked it and stocked my tires into their inventory. Luckily the online retailer stepped in and facilitated locating the tires and finally got my install scheduled. The level of service that I received from drop off to pick up was very subpar. The actual tire installer checked me in and got my information when I dropped off because the lady running the desk was on a call. I had a scheduled appointment, received a text with a link from Pep Boys to follow and check on the progress of my installation. Checked it all day and it never updated. You can never reach the store dir

The Foley, AL location is under new management with a new team. This is the only reason I returned to this location. I booked an oil change and warranty tire rotation & inspection. The “high mileage oil change” was $100 & cheaper everywhere else. No discounts were offered. The mechanic, Joshua was kind, knowledgeable & communicative with me about what was needed but not an emergency for repairs to my car. The electronic system sent me the inspection report & updates on the progress. This was a positive experience.

Ethan and Jordan went above and beyond to make sure I was taken care of and back on the road safely. These guys deserve a raise. I came in with a truck that had been sitting for a while to get some tires as they were one of the only ones open on a Sunday. They did a vehicle inspection and found a few safety items that needed some attention. Because the truck had been sitting a while, a few other issues showed up throughout the day. They both stayed after closing to get me back on the road as I had a 5 hour drive ahead of me. Thanks, for your hard work.

I took two of my old tires,then charged me 3 dollars a tire for all 4 of them .when I told them Amber told me was state law. But when i showed her it says ,if a take 2of them with me I would not be charged for for them two..told I could come back Monday and get it. Or she said she knock it off me next bill. Told her no I want be back and that she lied to twice now why trust now. I am none with pep boys Auto. Foley store is shady place.