Pep Boys Auto Service & Tires

I had an amazing experience with the Pep Boys team here in Fredricksburgh. Mr. Matthew was very knowledgeable, patient and although they had computer issues he still checked in and updated me every step of the way. Thank you all for great customer service and installing my wheels so I can roll safely✌🏾

I received good service from Pep Boys recently when I needed 2 tires and an alignment. The mechanics at the front counter were friendly and informative, and did not try to up-sell me. But what impressed me most was their integrity. Shortly after I picked up my car, my phone rang and it was Ron calling to inform me I'd dropped my wallet in the parking lot and that he had found. I was beyond grateful.

I had an excellent experience at Pep Boys! Derrick was wonderful — he clearly explained the cost of all repairs before starting any work and made sure there were no surprises. His friendly attitude and “service with a smile” made the process smooth and stress-free. I truly appreciate that Pep Boys honors our military service members and provides such respectful, efficient service. I was back on the road in a reasonable amount of time, and everything was done professionally. Highly recommend Pep Boys and a special thanks to Derrick for outstanding customer service!

I went in yesterday to this location for an oil change and a tire rotation, I also asked them to put air in the tires. They did my oil change but didn't do my tire rotation. When I left yesterday I verified with them that they put air in the tires because my vehicle was still letting me know that the same back tires needed air but they said they had. I trusted their word and they at least rotated the tires. I hadn't realized until today that my tires were in fact not rotated because the one tire that was different from the others was still on the same front passenger side. The only reason I noticed was because my car was still saying air was low in the back two tires. So i decided to check if they had even been rotated, and sure enough they hadn't. I go back and notify them that they weren

When I got there for my 1:30pm appointment to install 4 new tires on my truck they were not aware of my appointment time and explained that another employee put in the end time and not the actual appointment time. The guy that helped me seemed frustrated and that set the tone. Then it took a little over 2 hours for him to complete installation of my tires. I made him aware that I was keeping my old tires prior to installation however it wasn’t until I got him e that I realized that I was charged the tire handling fee. Not really happy at all and will not be going back to this location again.