Pep Boys Auto Service & Tires

Went in for an oil change and the new manager Randolph is the BEST! He brought me back to show me what my brake pads looked like and showed me my tires and how worn they were. He didn’t push anything on me just wanted to educate me for future steps when I’m ready. He was so kind to myself and the other customers there and brought another customer back to show and explain her car as well. Randolph is a 10/10 with knowledge and customer service and I will be back as long as he’s the manager!

Randolph provides outstanding customer service and clearly explains every step. When my car had issues with the air conditioning, he was very thorough and stayed with me throughout the process. I highly recommend this Pep Boys and especially suggest speaking with Randolph, who has both experience and excellent customer service skills. He also offered a fair price for the repairs and did not overcharge me. His honesty and continuous support made the entire experience smooth.

I want to recognize the excellent service I received from Randolph at Pep Boys. He was incredibly kind, attentive, and very diligent. It was a busy day with many customers, yet he handled everyone with patience, efficiency, and always with a genuine smile. You can tell when someone truly takes pride in their work and respects people. His attitude truly makes a difference. Thank you, Randolph, for making the experience such a positive one!

I want to take a moment to recognize Anthony at the front desk at Pep Boys. I personally witnessed him handle a very difficult situation with a customer who became upset and threatened to leave false negative reviews. Despite this, Anthony remained calm, professional, and respectful the entire time. He clearly explained the situation, stayed patient, and did everything he could to help while following company policy. That level of professionalism under pressure says a lot about his character and customer service skills. Because of Anthony, I would absolutely recommend this store to anyone looking for honest service and knowledgeable staff. He handled the situation the right way, and Pep Boys is lucky to have him.

I originally went in because I had a low tire on the back and only needed air. However, I was advised to replace all four tires. I was upset about having to replace all four since that wasn’t what I came in for, but I agreed to move forward with the purchase. After leaving the shop, I later discovered that only two of the four tires I paid for were actually installed. It appears they replaced only two tires and kept the worst ones on my vehicle. I was charged for four tires and installation for all four, but only two were replaced. I knew something wasn’t right, but I didn’t realize the full issue until I started driving and noticed that the two front tires were completely flat. I am extremely disappointed that I was charged for products and services that were not fully provided. I expect