Pep Boys Auto Service & Tires

I went in to have four tires installed that I purchased from TireRack.com. The service advisor recommended a four wheel alignment. Although I had no steering pull before the visit, I had not had an alignment done in a long time, so I agreed. When I left the shop and started driving, I immediately noticed the vehicle pulling to the left. I returned to Pep Boys and explained the issue to the service advisor, who said they would take care of it right away. After waiting over 60 minutes, I was told the car was finished. I left again, and the vehicle was still pulling heavily to the left. At that point, I did not have any more time that day to return and wait again. When I got home, I noticed the driver side front tire looked visibly low. I checked the pressure and found it was at 20 PSI, eve

This is for the store in Germantown, MD on Frederick rd. I went in on Friday to get a diagnostic because my “engine power reduced” light came on. I was told I needed a VVT Selenoid and oil change. They told me I had to come back in. I was told to make an appointment in the morning, I made an appointment at 10:30a and my car was done till 5:34p. Not only did they take forever to “fix my issue”, on Monday night my “engine power reduced” light came on again. I told the guy in the front that I wanted another diagnostic and I would like to see the codes, he was dismissive because I am a woman “who don’t know“, they over charged me for something simple. If I paid $110 for a diagnostic, just to be lied to and getting over charged for something that wasn’t even wrong with my car.i also left a voic

Bought new quality tires from PeP Boys Germantown. Very happy with tires and our vehicle drives securely now during bad weather. Had initial issue with TPMS sensors not working but I brought back the car and it was reset and fixed the next day. Thank you to Adolfo and service techs for help on this.

TLDR: They deserve ZERO stars (NEGATIVE stars if I could). I thought the worst part of this interaction would be the 6 hour wait I had with an appointment at noon. DO NOT GO HERE - unless you want to risk waiting and your tires being worse than when you came. ITS BEEN TWO MONTHS since I went there and Im still having issues Full story: I made an appointment at noon on November 27. I had ordered the tires a few days before with the expectation (as the order said) they would be ready for that appointment (since I couldn’t make an appointment sooner). I arrived at pep boys for the scheduled appointment at noon. Spoke to the owner who mentioned the wait time would be 4-6 hours (which is crazy with an appointment) but we said fine okay. At 2pm we received a call that they were looking for the

They've renovated, removing the storefront becoming an auto service center only. Same small waiting area with complimentary coffee and a TV that's mounted a bit too high, but it's not a big deal. I do wish that another guy would work the front especially when the line start getting long or that the person using the other station would just leave so it doesn't look like he's just ignoring the room. I assume he's working on important behind the scene stuff but he could at least acknowledge/ greet people coming in letting them know that their presence has been recognized. This not a 24/7 issue but I've come across it a few times. Outside of that minor issue, I have no problems returning for future auto service.