Pep Boys Auto Service & Tires

Had tires delivered to this Pep Boys from Tire Rack with no issues, the delivery was quick and smooth. The problems started when I called to schedule installation. On Wednesday, I was told they were fully booked that day but could fit me in the next day. I asked for the latest appointment available and was offered 5:15 PM. I explained I’d need to leave work early and asked if 5:30 would work instead. I was told, “No problem, see you tomorrow at 5:30,” which I took as a confirmed appointment. The next day, I hit some traffic and called to let them know I’d be about five minutes late. That’s when Dominic told me there was no appointment for me and that they were fully booked. I explained that my tires were already delivered there and that I was explicitly told my appointment was confirmed th

0 for two. First trip in they broke a wire on the undercarriage of my Jeep while rotating my tires. When I went to drive away a brake alert light was on. I pulled back in, waited another half hour for them to tell me it was a brake sensor and they could order the part and fix it tomorrow. I said no thanks. The next day a mechanic at another shop discovered the broken wire and fixed it free while doing my brakes. I gave them another shot. Stupidly. I brought my BMW in for the “Managers Special”, which I received a coupon for via email. It included oil change, tire rotation, battery check and wiper blades. When I arrived home I noticed my right rear wheel, which had previous curb damage on the rim, was still on the right rear. They did not rotate the tires. The work order indicated they did.

Dominic the manager made this 5 start review happen. His professional customer service skills and understanding were greatly appreciated. The work the guys did was great. I would just suggest you get your quote in person and not over the phone.

After having a dead battery charged by roadside assistance I thought I needed a new battery to replace my original 2019, so I decided to try Pep Boys. Sooooo glad I did!!!! Fantastic customer service, offered to diagnose first before getting a new battery. Everything checked out fine, no need for new battery and no cost to me. Definitely will use them for future service needs!

Awful experience. Set up an appointment a week ago, got reminders all week long, only to go there and they did not have the tires. Had to go back home and wait all afternoon for a call back. What a waste of a day. How can you schedule an appointment with the specific tires and then not have them for the appointment? Don’t go there if you want efficiency.