Pep Boys Auto Service & Tires

Needed an oil change but I also knew my brakes were bad. Technician let me the know the issues and recommendations but was never pushy or condescending, which I have experienced before. Instead she explained it all thoroughly gave me options and I felt comfortable enough to take all her recommendations and get all the work completed. Thought I would have to leave my vehicle overnight but it was done by the end of my work day.

I arrived at the service center for my appointment and was left waiting at the counter for over 5 minutes – ignored and not greeted. Was tempted to turn around then, truly wish I would have. The overall experience was abysmal. I was left waiting for over 2 hours for services that didn't address my issues. The staff tried to sell me unnecessary services and parts, despite recent replacements. They quoted me for services not rendered and offered to provide them for extra charges. Instead of diagnosing the root cause, they suggested replacing *all* worn parts. They claimed a speed sensor was bad but didn't verify or remove the wheel for inspection. The charges were nearly $50 for no resolution, despite prior notification of issues. The service writer was advised of problems in advance, but

Broke my windshield during strut replacement (down low, I didn’t see it for 2 days) They drew me out on the claim process then a month later denied responsibility UPDATE: following this review they contacted me saying I was not treated properly and their field leadership team would review it. That was another wasted month as they denied responsibility again without speaking with me about it nor looking at the vehicle. On top of that yet I noticed after the fact that they also failed to re-install the plastic shield on top of the motor. Not a good experience whatsoever!

My experience was poor. Scheduled on the website for 6:00 pm, and received a phone call that day. Turns out the website didn't display that there would be no technicians on that date. Rescheduled for 5:00 another day, and came in. They had to close before they could get to my car, since they were running behind. Finally, rescheduled to another day for 11:00am. Came in and they were running behind again. It is currently 2:27pm and my vehicle, which only needed 4 tires replaced, has still not had its service completed. This long and this many days just for one thing is not acceptable. I am quite annoyed and will not be returning. The only saving grace is that the customer service, and those I interacted with, were very polite and pleasant.

Yeah, my experience wasn’t that great….. I pretty much took my car in just to get have them inspect only the breaking system to see what could be done for it, but said they checked out my whole entire car instead when I didn’t ask them to do that. That and they told me it cost $2000 to replace my breaking system which I cannot see that adding up to $2000. It’s a 2011 Kia Sorrento with an older braking system, which means the part should be more cheaper to get. I doubt it cost that much just replaced the breaking system. I could see it being an 800 and $900 for it. I’m gonna take my car to Ohio auto shop repair in Bucyrus and get their opinion since they’ve been around for 33 years and they’re known to be the best shop that’s based on honesty and trust. I could get the whole breaking kit