Pep Boys Auto Service & Tires

I came in to have my tires rotated before taking a road trip and also requested a state safety inspection. The check-in staff and Ally were very friendly and professional. I was originally told the wait would be about two hours, but the service ended up taking over three hours. After paying $54 and leaving, I stopped at a car wash and realized my tires had not been rotated, which was the main reason for my visit. I called the shop and the service advisor spoke with the technician and asked if I could return. Even though I was already across town, I came back and they completed the rotation. I was told the tech simply forgot. I appreciate the honesty and that they corrected the mistake, but my concern is that this has happened before with another vehicle I brought here for a tire rotation (

Nothing at all quick about this place. An appointment doesn’t mean anything at all. I only need simple work done and have been sitting for almost 4 hours with a headache from inhaling the rubber fumes! There was another customer here who said she had been waiting for 6 hours. They need to tell you they don’t plan on starting your car for hours instead of wasting ppls times telling them to have a seat. Update: my car has sat all weekend I get in to move my car for the laundromat now my car won’t start it’s just clicking. Nobody asked for a “complimentary inspection” there was no need to open the hood at all. SCAMMERS!!

I made an appointment for 3:00, and when I got there I was told they'd "try" to get me in as if the appointment itself was meaningless. An elderly woman with a flat pulled in at the same time as me. After over an hour, someone came to pick her up only to find that her car was ready. They found an oil leak during the inspection, which I learned in a text from PepBoys, so I went to talk to them about it. While waiting for someone to speak to, I listened to two mechanics have a conversation about how much they could justify charging someone and how much they thought he would pay. When they did speak to me, I agreed to a $30 diagnostic test. The mechanic said "it was probably nothing big" but then corrected himself that he'd have to run the test to know. Eventually, they told me that the oi

Made an appointment for 1pm with a phone operator for an oil change and transmission flush. On the day of my appointment I was sent to the Mechanicsburg location when I got there I was treated as if I had no appointment and the garage was to busy to take me. I was basically forced to reschedule my appointment. To be honest the workers looked tired and stressed out. This is not the first time either. Another incidence was I bought new tires here and a sensor was changed couple days later the sensor went bad. My wife went back and tried to get the faulty sensor changed and was told they don't cover faulty equipment along with the evaluation bof service she was estimated at $185.21 just for a tire sensor change that they sold that was faulty. And I'm a long time customer to this place brough

I would leave less than one star if I was able. We went online, put in the model and make of my car, found tires on sale, put in an order for them and set up an appointment to get them put on. We got there left the car came back after an hour and were told it would be several more hours so we left it overnight after paying in advance for new tires and air filters. We went back the next day and were told we ordered and they confirmed the wrong tires, but they could sell me different ones for more than twice the original price and couldn't refund the money on the wrong ones because the manager wasn't there. They claim they called to tell us that but there are no calls on any of our phones. In addition they messed up the trunk of car, not sure why they needed to get into the trunk to change a