Pep Boys Auto Service & Tires

I will not recommend this location to anyone. Now the other pepboys locations conduct better business. I got my truck towed to this location since it was close to home on Saturday Morning at11am for my 12noon appt. I called Saturday afternoon (2ish) inquiring about my truck, & was told that someone would call me with an update. Never did. I go there Sunday to lay eyes on my truck to see if it’s atleast inside the shop & to speak about my truck & see it’s just sitting on the side of the building. Jay, let’s me know no one is in not even management but someone should call me Monday morning, but discloses that they couldn’t get my truck to stay on to put in the shop, sounds like my catalytic converter needs to be replaced, & that they don’t do that. But nobody gave my truck a diagnosis. Said

Zero stars if I could. They told me my A/C housing was leaking, but somehow couldn’t figure out a basic water pump leak at first time, even though it’s all in the same area. They DID NOT even wipe the area down to see where the leak was coming from. Like… what? Isn’t that the first thing you’re supposed to do when checking a leak? It felt rushed and careless. I ended up wasting my time and money, and still didn’t get a clear answer. Definitely, I don’t recommend coming here.

Always have outstanding service at this location which keeps me coming back time after time. Today I had to get 3 new tires and they didn't have them in stock so they called another location and instead of just sending me there, they went to get the tires so that I could get my car serviced within the time frame I had today to get it done. Huge shoutout to Jay and Lakeisha! You rock!

So, I was leaving another auto repair shop that gave me an outrageous quote for a brake job and I saw the Pep Boys on poplar. I decided to go in and get an appointment. The young lady was very cordial and helpful. When I returned the next morning for my appointment, I spoke with Mr. Kenny. He was very kind, patient, and knowledgeable about my car issue. Mr. Kenny was able to properly diagnose my brake job and gave a quote that was half of the repair cost at the other shop. Mr. Kenny got my car repaired the same day at a more reasonable price. I am very satisfied and will return for all my auto repair needs. Pep Boys, Mr. Kenny desires a raise!

This is the single most incompetent auto repair shop I’ve ever had the displeasure of wasting my time at. They failed to diagnose the issue and held my car with ZERO outbound calls to me with updates. Every update I received I manually called to retrieve. Eventually I had to return to the shop for information, where my car was conveniently sitting outside. They dropped my gas level to a 15 mile range without notifying me of the lack of gas, and told me to go to the dealership. I was charged $127.97 for an oil change and was not quoted on said oil change prior. Had I known it would have been an arm and a leg for it, I never would have agreed. This is the single worst auto repair experience I have ever had. Shameful.