Pep Boys Auto Service & Tires

I went in for a flat tire repair, an oil change, and an overall inspection of the vehicle just to make sure everything was working properly. I was informed that they were short staffed and that it would take a while, which I appreciated instead of being lied to which has happened before. I was then surprised when they messaged me a little while later that the car was done. The tire repair was perfect, the car ran like a dream and they didn't try to sell me on anything extra. These guys are fantastic, kind, and highly knowledgeable. I wish I could give them 6 stars.

Online reservation system was easy (oil change and tire rotation). Lagging computer systems added some extra time at check in. Had to wait longer than original time estimate due to not having my cars oil filter on hand. Would have liked to have known that in case I needed to make other arrangements (I did not, but it would have been nice to know). Web updates did revise the time estimate and provided feedback from their inspection, but the progress meter did not update so it was not very clear where in the process the car was. Coupon was easily applied to my bill. Payment process went quickly and smoothly. Happy with the work. Will come back for the same services again.

While leaving work my car battery completely died. I called pep boys knowing they would be closing very soon. Shawn the assistant manager and rich the technician along with others ensured my vehicle was running and safe for me to get back on the road. These men went out of their way for me late on a Friday evening to which I am beyond grateful. I highly recommend their services.

Unsafe, Unprofessional, and Zero Accountability – Worst Experience at Pep Boys I had an absolutely horrible and unacceptable experience at Pep Boys that I feel others need to be aware of. I drove my vehicle to Pep Boys with no issues, dropped it off strictly to have tires mounted, balanced, and aligned, and somehow ended up having to tow my vehicle when I came to pick it up. After their service, my vehicle was no longer drivable. It was later discovered that my brake line had been damaged while in their care. This is a serious safety issue, and there is absolutely no excuse for a vehicle to leave a shop in that condition—especially when it was driven there without any problems. When I brought this to their attention, the situation only got worse. The manager refused to take any responsi

I am absolutely dissatisfied with the level of "service" provided today at the Nashua, NH Pep Boys on Amherst St. I made an appointment online two days prior for 8 am. It was confirmed. Today, I show up at 7:50 am and get my keys to the person working the counter at 8 am. He then tells me that the technicians haven't even arrived to the building yet! This was an appointment! I then sit and watch my car sit in the parking lot until 8:30 am. Why was my time so disrespected? Why did you take an appointment you could not honor?! I'm very upset. This isn't an experience I'd like to repeat and certainly don't want my friends and family to go through either. Also, your technicians are either lying to you or filling out the "courtesy vehicle inspection" incorrectly. How do I know this? I rolled