Pep Boys Auto Service & Tires

I came to Pep Boys for an oil change and to fix a missing taillight, and Isaac was amazing. He was very professional, helpful, and accommodating throughout the entire process. He made sure everything was handled quickly and explained what needed to be done. Great customer service and a smooth experience overall. I really appreciate his help and would definitely recommend asking for him!

Fantastic service from the moment I arrived until the time I left. The entire experience was smooth, professional, and efficient. A special thank you to Issac for providing excellent customer service — he was helpful, knowledgeable, and made sure everything was taken care of properly. I truly appreciate the attention and professionalism. I will definitely be back. Highly recommend this Pep Boys location in North Miami Beach!

Chris at Pep Boys provided outstanding customer service. From the moment I pulled up, he walked straight over and immediately checked my tires. I had a rental through Avis, and Chris truly worked hard to make sure everything was taken care of. The whole process was quick and seamless definitely an in-and-out experience. I really appreciate his patience, dedication, and strong customer service ethic. Great experience overall!

I’ve been coming to this location for several years, and the service has always been great. Unfortunate, I have to change my 5 to a 2. I didn’t have a chance before going on my trip. But, I’ve been to Pep Boys several times before for oil changes without issues, but after my most recent visit (8/28/25), I had a very concerning experience. A few hours after the oil change, I noticed a large amount of oil dripping from under my car. I took a video and returned to the shop, where they admitted the problem was due to the oil pan screw being worn out. This should have been noticed and addressed during the oil change, but instead, it was overlooked. Had I gone on a longer drive right after, I could have been stranded on the road with serious engine damage. This shows a lack of attention an

Both the customer service and mechanic gentleman that I had contact with were very helpful, polite, and professional. They took the time to not only explain the issues, but to show me the damage and why the service they recommended was needed. 10/10 experience with these guys