Pep Boys Auto Service & Tires

If I could give no stars I would. Guy at front desk said they no longer expect Fidelity Warranty for oil changes. I called Fidelity to find out they still expect it. I went back into store and he still refused to take it. I called another Pep Boys to find out that their system to check is currently down so he can’t check for me. I will never be back to this location again. They just don’t want to work on anyone’s car.

This location tacks on a separate line item for $9.99 to reset your dash oil indicator as part of a standard oil change. They do not disclose the additional line item up front and when questioned after, tell you “it’s part of it” (Thanks Rodney). If it’s “part of it” it’s included in the oil change charge. Never experienced this at any other pep boys locations. This is probably a charge in the system for when a customer stops only for the purpose of resetting the indicator and my guess is they are misappropriating it. This is not transparent business. It’s a scam to eek $9.99 out of you for holding a dash button for 5 seconds. If you must go there, decline it up front. Buyer beware this location. Probably the tip of the iceberg.

This is the second time I have made an appointment at this location. This is the second time I arrived at the scheduled time only to be told there was nobody there to work on my car. All I wanted was some coolant topped off. And they couldn’t even do that. Considering the appointment had been on the books, you would’ve thought common courtesy would dictate they call to let me know I need to reschedule. Never never never will I give them them the benefit of a doubt again.

Great tires. Best price. Able to accommodate earlier than expected arrival. Pleasant service advisor that doesn't push for extras. Good experience.

I had a disappointing experience. The diagnostic was really lacking, and unfortunately, it led me to make decisions I wouldn’t have chosen if they’d done a proper, thorough diagnosis. I hope they can improve their processes, because the staff was friendly, but the accuracy just wasn’t there. Unfortunately I don’t think I’ll go back after this one.