Pep Boys Auto Service & Tires

Took my car there 8 months ago for oil change and Evap system code, they changed a bunch of parts for evap system, last week the light came back on so I had it checked again,evap codes were back. So I took it back Tuesday night for a Wednesday morning appointment for oil change and brakes (which was noted as needed on last report from them). When I dropped off car Doug was very rude and seemed very dismissive. I was nice as I also work in Customer service and know what it's like to be alone &overwhelmed. I let it go. About an hour after appointment time I got a text to follow for service updates. Nobody called me all day, upon inspection they listed a bunch of evap related repairs so my husband called and told them a few were under warranty from last time.The woman said she told Tech and t

I walked in without an appointment and was helped by Josh at the front desk. He was knowledgeable, friendly, and flexible. I needed to change the headlight on my Mercedes. He gave me a very fair price (esp. compared to the dealership). I made my appointment for the next day and it took the exact time quoted (1 hour). I waited in the lobby while the job was being done. Highly recommend!

Love the Pep Boys in Parlin, NJ. You can tell that everybody is really paying attention to your car and make you are aware of what is needed to be fixed right away. Shout out to Joe, Doug, and Laura. They all meet you with a warm greeting and friendly atmosphere.

Went for rim & tire install. The technicians had no idea what they are doing. They made me order extra parts overnight and provided wrong measurements. Service manager Joe was kids but needs to verify info his techs are providing instead of arguing with the customer. I went to Mr. Tire across the street and they were able to complete the job without any issues. I had all the correct and required parts! Complete waste of my time!!

Great experience at the store today. Team was friendly and accommodating. Reviewed my SUV to be sure I was safe and received honest service with no pressure to buy anything. Definitely recommend and will be returning for future service and maintenance.