Pep Boys Auto Service & Tires

DO NOT COME HERE FOR TIRES! While most earlier reviews complained about long wait time etc. Mine being screwed up is a totally new level. The shop put on a different model of tire to an All Wheel Drive car, although the proper model had been written down at the very beginning. To add salt to injury, the way how this shop tried to “resolve” the issue was totally unbelievable and a clear “stonewall” tactic. I called the shop to verify if they would have the right tire before dropping off the car. New tire needs to be ordered. Thats fine. When I came back picking up the car, it was the first sight that the new tire was entirely different. The front desk person went out to check the car and insisted the tread is the same so it’s ok to have different models of tires on AWD cars (Seriously? A

The customer service provided here at this Pep Boys is great! They're always kind and helpful, especially Matt & Alfred. The work is done the right way and professionally. They work with me and call me with updates. I get my oil changes, brake work, radiator, and other maintenance for 2 cars here all the time. I'll be back to get a full set of tires & rims! They know how to take care of their customers! Two thumbs up!

Staffs were friendly. But you have no idea on when the vehicle would be ready and delivered to you. Needs to be a better system to manage the wait times and notify customer. To the store manager, offer at least basic coffee, water services to your customers.. store and wait area were dirty.

I had flat tire & wanted to check if it was repairable. They checked & said its not & gave me tire at a very reasonable price. Great & quick service. All of the staff are very supportive. Girl at front desk gave me lots of options & gave me best price for the new tire.

THE WORST LOCATION to visit as the building has NO heat l, it's freezing cold in the building. The service is excellent as staff is working in the terrible condition, doing good job. The alignment work was done in timely manner. The technicians are friendly and knowledgeable.