Pep Boys Auto Service & Tires

*******UPDATE*********. I was able to have the regional manager contact me and he was able to credit my account back half of what I paid so I did get $121 back. I was happy for that to get something. I was a little upset about it being 248 and not getting the money but he did explain that it was due to me attempting to install it and the top post scratching it. Be careful I just lost $248 I came in purchased a battery attempted to install on my truck it wouldn’t fit on the post. I looked at old battery there was a difference and my old one had warranty I immediately took battery back within couple of hours I was told I needed a supervisor and he was gone I called next day spoke to supervisor advised I had attempted to install and wouldn’t fit and that my old battery had warranty so I woul

Mr. Ken T saved me from a truly miserable day today and I can't thank him enough. He was here all by himself in the middle of this ice storm and was able to get me 2 new tires that allowed me to make it safely home after having been stuck for 2 hours on the side of the road. He was kind, professional, quick, and a spot of joy on this otherwise cold and gloomy day. Thank you, Ken, for all you do for the community and for making sure I got home safe. Your kindness and dedication to serving the community should be heralded as an extraordinary example for the world to see.

I had an excellent experience here and felt truly taken care of during a real-life car emergency. James, the manager, was helpful from the very beginning. He was warm, informative, kind, and made sure I understood what was going on without making me feel rushed or dismissed. Matthew, the mechanic, is the one who truly saved the day. I had a slow tire leak that needed immediate attention, and he patched it up quickly and efficiently. His professionalism, calm attitude, and willingness to help meant a lot during a stressful moment. The night before, I had gone to the Firestone up the road and had a completely different experience — unprofessional, rude, and they didn’t even come out to greet me. I had to call just to get anyone’s attention. The difference was night and day. If you need r

Emmanuel absolutely rocked my tire service! He was fast, professional, and made the whole experience easy and stress-free. Highly recommend working with him if you need any tire work done!

I took my car to Pep Boys for a state inspection. Since my engine light was already on, I expected to spend some money. After three days and almost $900, I finally got my car back. However, to my dismay, the engine light was still on. I walked back inside and asked the technician about the issue. His response was dismissive, saying, “Oh, well, we didn’t check the engine or anything related to that. We only focused on what was needed for your car to pass the inspection!” Naturally, this explanation didn’t sit well with me, especially since I had paid almost $900 for the inspection. I pressed him further, asking if they had checked the engine. He replied, “Nope. If you leave your car, we will check it for you. I dropped my car off after work the following day. A day later, I received a cal