Pep Boys Auto Service & Tires

Job: Replace 4 tires with tires that were in stock. Reason for 4 stars and not 5: Truthfulness is questionable. Called a few times during the day to check status. Was told statuses that lacked consistency. Dropped the vehicle off the night before with an appointment of 8 AM. They Never called regarding status. I Called noon time was told they were still working on it. I Called at 5:30 PM, was told they were just balancing tires and truck will be ready when I get there. 9 1/2 hrs to change four tires? See, questionable. The work was completed with no issues and I love the tires. I also wasn’t in any particular hurry. So that’s where the 4 stars come in. Someone with urgency to get their vehicle back, may feel differently.

Never will I EVER go to Pepboys again. Such terrible experience with them. It started with getting a Black Friday deal on tires and scheduled service for 11am on Saturday 12/13… when I showed up for my appointment they told me it would take over an hour to just get in and then over an hour to compete the service. Hours that I didn’t have and why would they have you pick an appointment time if they aren’t going to get you in?! Then I asked if I could just buy the tires and take with me to another shop closer to home and they told me no cause I had to get the installation to get the deal. Ok. So then I asked if we could transfer the deal to a different shop closer to home and they told me no cause the tires might not get there in time. Ok so then I rescheduled to a different day. Yesterday

Only getting a two star review because the woman behind the desk was nice enough. Seven days ago, ordered four Cooper tires to be put on my vehicle. My appointment was today at 8 AM. When I arrived to the Pep Boys, the receptionist had to tell me that they had no stock of my tires! No communication in the past 7 days to inform me of this lack of stock. Unacceptable! The receptionist took the time to check every tire they had there and no tires in stock. I found four tires that fit my car and where the exact type of tire that I ordered sitting next to the checkout desk and I pointed them out to her. She told me they were for another appointment… So my appointment cannot be fulfilled, but we’re going to keep these four tires here for another appointment scheduled on Saturday, five days

I'd give 0 stars if I could. 3 1/2 hours to install new tires. Was told it would take 1:40, which reflects my experience elsewhere. The place was filthy - waiting area, bathrooms, etc. Go elsewhere. Prices are all more or less the same. Picked this place because it fit my schedule. Did not expect 3 1/2 hour service.

The young lady who checked me in was kind and professional. The service was quick and well done. Around 1.5 hours or so. The waiting area had seating and plenty of outlets. The service however was $10 more expensive per tire than a competitor. The bathroom was less than ideal.