Pep Boys Auto Service & Tires

DO NOT BUY TIRES W/ INSTALLATION FROM THIS LOCATION. Their tech stripped lug nuts on all 4 of my tires and the same tire has gone flat twice within a year, the first time being the day I had the work done. Another Pep Boys location in NJ attempted to fix all of the damage and confirmed the install was problematic, and called the regional office to file a report so their location could be reimbursed for the work. Now within a year one of the bolts has broken off (when AAA tech was trying to change the same tire, also confirming there was no nail or visible reason the tire went flat), and this Pep Boys quoted a price to fix it that is nearly half of what I spent on getting all new tires. The manager says they are not responsible b/c the car has “changed through too many hands” and also confi

I went to Pep Boys for a routine oil change and to have an engine light checked that appeared on my dashboard. After inspection I was told the engine light was just a glitch caused by the car thinking the hood was open when it was not I was charged $100 just to have the error code checked and I was informed that this fee would not be credited even if I decided to repair the issue with them. Ted Weins actually applies that fee toward repairs so this was frustrating. When I picked up my car everything seemed normal but after checking more closely I noticed the oil life meter had not been reset and there was no oil change sticker on my windshield showing when my next service is due. I’m not a car expert but that alone made me question whether the oil change was actually done. When I asked abo

The prices are okay and the front desk has basic courtesy which is why I believe two stars is appropriate, but this shop leaves A LOT to be desired. If you're desperate to save a dollar, don't mind waiting half a day for simple service, and you're willing to double check their work then this shop is for you. First, they took my $600 deposit for new tires and said they would call me the next morning and did not. I had things to do that evening and I needed my car for work the next day, so I called them in the afternoon when I didn't hear from them and they told me everything was ready and to come in right away. No problem. Mistakes happen. Second, I went in right away as they requested and waited as my car sat in their parking lot untouched for the first three hours or so even though "eve

On January 9th, 2026, I drove my vehicle to my local pepboys located at 1941 Forest ave, I paid for the 120-point inspection and requested a tune-up. After a few hours I receive a call from pepboys saying the results from the inspection were fine aside from a sensor and that the tune-up wasn't needed. After receiving reassurance from the employees and being told I "Just have to drive the car", I do. As I am driving by myself and with reassurance, the car shuts off and the steering wheel locks up.

🚫 DO NOT DEAL WITH THESE SCAMMERS — WORST EXPERIENCE EVER (Pep Boys) I had one of the most stressful and dishonest service experiences of my life at Pep Boys, and I’m writing this so other people don’t get trapped the way I did. I found Pep Boys online, but their website didn't allow me to add only TWO tries to my shopping cart for my 4WD vehicle. So I found the phone number listed on Google Maps for the nearest location. I called with only one purpose: to find out if they could replace only TWO tires on a 4WD vehicle. A person with an Indian accent answered and said yes, and then asked for my vehicle details and tire size. I gave everything clearly. He offered a good price and said he would email me the quote. The email didn’t arrive right away, so he said he’d resend it. What I received