Pep Boys Auto Service & Tires

I purchased a $199.99 battery from Pep Boys on Stone Mountain near Memorial Drive. The battery failed within the 1-year warranty period; I returned with my receipt and asked for the warranty replacement, but the store refused to honor it. The staff — particularly an employee named Mr. Martin — were aggressive and confrontational. This was unacceptable customer service and feels dishonest. I strongly advise you to take your business elsewhere and document all paperwork if you encounter the same issue. specifically an employee named Mr. Martin. Based on how the transaction and the refusal were handled, I suspect an employee may have processed a void or otherwise mishandled the sale to pocket the money. This feels like potential fraud and is unacceptable. I strongly advise avoiding this locat

BEWARE. Don't let the big name fool you ! Was in the lobby the other day and saw how a paying patron was treated and watched as the store manager Patrick ordered his workers to remove the car battery from the young ladies car and made derogatory comments. I didn't get the whole story but I did hear her say when she dropped off her car they never suggested a battery repair and it was starting just fine. I guess she left it at this location for several days and when she came to pick it up was told by the manager it was now not starting. In a very aggressive and intimidating way they rushed to her car and removed it very happy that she couldn't drive off. After seeing this treatment blatantly happen with no regard I decided to go to Firestone. It appears they just hire anyone and don't care a

I wouldn’t recommend going to Brandon. He worked on my car and didn’t fix it. I asked if I could get half of the money back and he decides he wants to fix it but always switches what day he will come. I also let him know he used the wrong coolant on my car he proceeds to tell me that it can be used on Kia’s when it can’t. This has caused me to lose money and much more.

A simple oil change and tire patch ended up costing me $600 in correcting their work. They broke my tire sensor while patching my tire. And a simple oil change….. broke my oil filter housing and they tightened my oil pan bolt too tight. Please do not take your car here, you will leave with more problems than you came with. They are just terrible.. from the white boy in the challenger to the skinny boy with dreads. They do not know what they are doing. Never never never again

This place really needs some help getting new staff that actually wanna work. I work near the area and I recently had my fleet truck towed here due to a flat tire. The tow guy was amazing, but as soon as I got into this shop, it was nothing but an overworked manager at the front desk and only one tech was in the shop fixing up everyone's cars. He had to call another tech while they were off to get people moving along, while more customers where trying to set appointments. This same tech who was off, had to bring in a jump to Jumpstart my battery. (Battery died while it was in the shop) The tech took forever to show up and you can tell that management was all over the place. I would wait until this shop gets new mechanics when bringing your vehicle here.