Pep Boys Auto Service & Tires

Before visiting the store, I called ahead specifically to confirm that I had a lifetime alignment on my vehicle. I clearly explained my situation and asked whether there would be any issues if I came in. I was explicitly told that I did have a lifetime alignment and was told to come in, with no indication that there would be a problem. When I arrived at the location, the store manager, Richard, informed me that they would not service my car because I supposedly did not have a lifetime alignment. He stated that a note in the system indicating I did was not sufficient and that additional confirmation was required. He also told me that because he did not personally say yes, it was not his responsibility. This response was both confusing and frustrating. An employee representing Pep Boys con

Brought my car in for a door lock actuator issue and the team at Pep Boys took great care of me. They diagnosed the problem quickly, explained everything clearly, and got the repair done without any hassle. The door works perfectly now and the service was professional from start to finish. I really appreciated the communication and turnaround time. I’d definitely come back and recommend this location to anyone needing repairs.

Great customer service and I didn’t feel taken advantage of. Pete was great and the other guy was too. I just can’t remember his name, sorry guy. (You have the rad nut/bolt ring.) Good price on 2 tires. It was completed earlier than the time frame he gave me and I was on my way again. Would definitely recommend.

Price is reasonable for the service you get. The quality of service could use more attention to detail. Constantly trying to upsell the service. Once, my wheel almost came off because they didn’t check the lugnuts.

It is the worst I'll pay $200 He did nothing He had to figure out the cause of the problem, and then he said the repair would cost me about $900 or more. I agreed. After I left the car with them for more than 24 hours, they didn't fix the problem and caused me to miss two days of work. They charged me $200 without doing anything. I took the car to a better repair shop, and they fixed the problem completely for $300, while the first shop had quoted me $900